Why Law Firms Write Off $143K/Year in Billable Hours (And How to Stop)
Published:
The AR Challenge in Law Firms
Many law firms carry 60-90 days of receivables—that's significant working capital tied up in unpaid invoices. Effective AR management frees cash and improves firm health.
Best-in-class firms maintain DSO under 45 days while average firms exceed 75 days.
AR Management Fundamentals
Billing Promptly
- Send invoices immediately after month-end
- Don't delay for perfection
- Use electronic delivery
- Confirm receipt
Clear Payment Terms
- State terms explicitly on invoices
- Include in engagement letters
- Communicate expectations upfront
- Enforce consistently
Easy Payment Options
- Accept credit cards
- Enable ACH payments
- Offer online payment portal
- Provide payment plans when appropriate
Collection Process
Structured Follow-Up
- Day 7: Confirm invoice received
- Day 30: First reminder
- Day 45: Partner phone call
- Day 60: Formal collection letter
- Day 90: Final notice / escalation
Communication Tips
- Be professional but persistent
- Ask about payment timing
- Address disputes promptly
- Document all contacts
Analyzing AR
Aging Reports
Track outstanding amounts by:
- 0-30 days (current)
- 31-60 days
- 61-90 days
- Over 90 days
Client Analysis
Identify patterns:
- Chronic slow payers
- Dispute-prone clients
- Payment timing preferences
- Volume vs. collection behavior
See our analytics guide for detailed reporting.
Problem Account Strategies
Slow Payers
- Require retainer replenishment
- Move to shorter billing cycles
- Request advance deposits
- Consider withdrawal
Disputed Invoices
- Resolve disputes quickly
- Adjust legitimate issues
- Collect undisputed portions
- Document resolution
Non-Payers
- Assess collection likelihood
- Consider write-off timing
- Evaluate external collection
- Learn and prevent repeat
Technology Solutions
AR management tools provide:
- Automated reminder workflows
- Real-time aging dashboards
- Payment processing integration
- Collection activity tracking
Metrics to Monitor
- DSO: Days sales outstanding
- Collection rate: Percentage collected vs. billed
- Over-90 percentage: Aged AR proportion
- Write-off rate: Uncollectable amounts
Accelerate your collections. IntelliBill automates AR management workflows.
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